THE ALL-IN-ONE CUSTOMER SUPPORT SOLUTION
AI-powered, omnichannel customer service software


Deliver fast, personalized service with Freshdesk Omni. AI agents for all your channels. AI superpowers for your team. Seamless experiences all around.

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Trusted by 72,000+ businesses worldwide

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Take a fresh approach to customer service

Save time and effort with game-changing AI, the broadest channel coverage, and full customer context—all in a unified workspace. Next stop, unbeatable ROI.

EASY AND FLEXIBLE

Start fast and think big

Powerful yet incredibly intuitive, the AI-driven Freshdesk Omni can be deployed in days. As your needs grow, simply customize to the specific requirements of your business—without relying on help from IT.
OMNICHANNEL CUSTOMER SERVICE

Meet your customers wherever they are

Drive personalized engagement on all your customers’ preferred channels, from messaging apps like SMS and WhatsApp to social media platforms like Facebook and Instagram to phone, email, and more.
AI AGENTS

Solve customer issues at scale

Quickly deploy AI agents that learn from your knowledge sources and go live in minutes—no coding needed! More than basic bots, they engage in natural, free-flowing conversations, deliver 24/7 support in 25+ languages, and bring in human agents as needed.
EFFICIENT SUPPORT AGENTS

Turn every agent into a star performer

Delivering exceptional service is stress-free for agents with Freddy AI Copilot, an AI-powered assistant that supercharges their efforts, and a unified workspace that brings every customer interaction across every channel into a single view.
ACTIONABLE INSIGHTS

Help leaders make the right decisions

Empower leaders and admins with AI-driven insights and personalized dashboards to quickly spot trends, evaluate performance, and confidently make smart, data-informed decisions.
FREDDY AI

AI designed for customer experience

Freddy is your 24/7 assistant for automating support, supercharging productivity, and tracking detailed performance. Our AI capabilities are native to our platform, comprehensive, and trained to address customer service use cases.

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POWERFUL CAPABILITIES

A complete solution for customer service teams

Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of capabilities enhanced with AI.

Omnichannel solution

Engage customers, including email, text, social, and other channels.

Advanced ticketing

Resolve customer issues faster with robust ticketing supported by AI and automation.

Self-service 

Resolve customer queries 24/7 with personalized support from AI agents.

Unified agent

workspace

Bring data, tools, and processes together for maximum efficiency and convenience.

AI and

automation

Let Freddy AI help customers, agents, admins, and leaders do more with less time and effort.

Easy

Collaboration

Work together easily with communication, information, automation all in one place.

Intelligent insights and analytics

Stay ahead of emerging issues with proactive, AI-driven insights and next steps.

Streamlined

admin

Take the pressure off admins with AI, workflow automation, easy customizations.

Out-of-the-box integrations

Our platform includes native integrations for connecting to your favorite tools and critical business apps. No need for costly add-ons.

The experts have spoken

Take a fresh approach to customer service


See what refreshingly easy software can do for your business.

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