There are three paths for every gap: adapting the process to the standard, configuring the software or customising it. The result of the analysis is the basis of the implementation scope and effort.
How it affects your decision
An implementation quote given without a fit-gap is a price given for an unknown scope. Seeing the gaps early is the step that most affects the need for customisation and therefore the total cost.
Where you will meet it
Related terms
What does this term mean in your project?
Talk to a consultant; let’s look at it together through your own processes.