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CX · Solutions

Customer service, on a single record.

Support operations should share the same customer context as CRM.

Solutions in this category

FreshdeskFreshworksCustomer service and support operations.freshworks.com

Relationship with MindDX Platform

The products in this category are not Platform modules. The Platform governs, with evidence, the selection and the implementation readiness; the products carry the work.

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Neighbouring categories

ERP2 productsCRM2 productsMES & IIoT1 productsAPS1 productsProcess intelligence1 productsESG1 productsITSM1 productsAgentic AIComing soon

Assess · Implement · Transform entry points

Let us first make clear what needs to be done.

The road into this category does not start with the category. Which category and which product fit is proven in Assess.

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Assess entry points

Checkup — Readiness and assessmentSoftware-independent
Discover Scope — New implementation · clarifying the scopeRoute A
Audit — Live system · analysisRoute B