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Agentic AI · Solutions

AI agents are built on top of a mature operation.

AI agents that work towards a goal, act across systems and keep people in charge of critical decisions. MindDX is preparing this service.

Coming soon

We do not offer this service yet; we are preparing it. Write to us if you want to hear first when it opens, or to discuss an early assessment for your own processes.

01What an agent is

Not an assistant that answers a question — an agent that completes the work.

Works towards a goalInstead of answering one question, it breaks the goal into steps: it gathers information, checks it and chooses the next step.
Acts in your systemsIt reads and prepares records across ERP, CRM and production data, within the permissions it is given — it does not just chat.
Stays under human approvalCritical steps wait for a person’s approval. Every action leaves a trail of on whose behalf, and with which data, it was taken.

02Use areas

Where an agent will help in a mid-sized manufacturer.

These are planned use areas; this is not a service we offer today.

Orders and quotesMatches an incoming request to product, stock and price data in the ERP, and leaves a draft for the sales team to check.
Supply follow-upWatches late purchase orders, prepares the reminder to the supplier and alerts the planner.
Production and maintenanceTurns a deviation in machine data into a maintenance request and hands it, with its context, to the right team.
Customer and IT requestsClassifies an incoming request, matches it to past records and routes it to the right person with a proposed fix.
Period reportingCompiles the draft report from scattered sources and flags inconsistent items before sign-off.

03Foundation first

An agent is only as reliable as the system it works in.

That is why Agentic AI sits at the top of the maturity ladder. In a business whose foundation is not ready, an agent does not speed up the work — it speeds up the errors.

See the maturity levels
Level 3 · IntegratedConnected systemsThe systems an agent reads and writes must share one record. An agent working on disconnected sheets multiplies the inconsistency.ERP
Level 4 · OptimizedMeasured processesHow a process really flows must be known. Handing an unmeasured process to an agent hands over its flaws as well.Process intelligence
At every levelPermissions and trailWhat an agent may do is defined per role, and every action leaves an auditable record.
At every levelMeasurable valueEvery agent is tied to a business measure defined before it starts: time, errors or cost. An agent whose value cannot be measured is not built.

04How we will start

X-ray first, again.

  1. 01MeasureMindDX Checkup shows the maturity level and the processes ready for an agent.
  2. 02ChooseAssess validates one measurable use area and its scope.
  3. 03BuildThe agent goes live in a bounded area, together with its human-approval steps.
  4. 04TrackIts effect is tracked against the measure set at the start; the decision to extend rests on the data.

Neighbouring categories

ERP2 productsCRM2 productsMES & IIoT1 productsAPS1 productsProcess intelligence1 productsESG1 productsCX1 productsITSM1 products

Assess · Implement · Transform entry points

Let us first make clear what needs to be done.

The road into this category does not start with the category. Which category and which product fit is proven in Assess.

Talk to MindDXAsk the Assistant

Assess entry points

Checkup — Readiness and assessmentSoftware-independent
Discover Scope — New implementation · clarifying the scopeRoute A
Audit — Live system · analysisRoute B