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Frequently asked questions

Direct answers, with their source

Under every answer you will find the page that holds its detail and evidence. If your question is not here, talk to a consultant.

Getting started

What is MindDX, and what is MindDX Platform?

MindDX is a digital transformation company. MindDX Platform is its own product: a digital transformation platform that governs enterprise software transformation with evidence, AI agents and human control.

Source What is MindDX Platform

Where should I start?

By measuring. The Free Digital Maturity Scan gives a short preliminary view; MindDX Assess validates the current state and the scope with evidence. The core transformation journey starts with Assess.

Source How we workNext step Explore Assess

What does a “measure first” approach mean?

Before deciding on software or licences, we measure the current state, the processes and readiness with evidence. The transformation is then planned from a measured starting point rather than from estimates.

Source Our approach

We have not chosen any software yet; can we still start?

Yes. Checkup is software-independent: it clarifies your maturity and your starting point before you decide which system to move to.

Source Checkup

Which companies do you work with?

Our references are mainly manufacturing, distribution and engineering companies in Türkiye; our customers and their published views are on the Customers page.

Source Customers

Assess and scope

What is MindDX Assess?

A fixed-fee decision product. Checkup measures maturity; Discover Scope is added for a new system, Audit for an installed one. The output is a Validated Scope; on a live system, a Validated Improvement Scope.

Source Assess

Are Assess and Checkup the same thing?

No. Checkup is a software-independent maturity measurement and can also be bought on its own. Assess is the first commercial product of the core transformation journey: it adds Discover Scope or Audit on top of Checkup and produces a validated scope.

Source Checkup and Assess

What is the difference between Discover Scope and Audit?

Discover Scope clarifies the scope for a new system; Audit evaluates an installed Odoo, Zoho or abas ERP system. They are alternative routes at the same point; by default, both are not applied.

Source The two routes of Assess

What will I have at the end of Assess?

A maturity baseline, an evidence record, current-state findings, risks and priorities where the evidence supports them, and the Validated Scope. The outputs are delivered to you and remain yours to use.

Source Assess outputs

Is a Blueprint included in Assess?

No. The Blueprint is the output of Discover Deep Dive and is produced within Implement. Assess validates the scope; it does not produce a design document.

Source Implement

Do I have to move on to Implement after Assess?

No. Assess is a product that is complete on its own; Implement does not start automatically. Continuing is a separate decision.

Source Assess

Does what I paid for Assess count towards Implement?

Yes. If you continue to Implement, the net amount you actually paid for Assess is deducted from the Implement fee.

Source Assess

Systems

Which systems and solution areas do you work in?

Our solution categories cover ERP, CRM, MES and IIoT, APS, process intelligence, ESG, customer service and ITSM; each product has its own page. The scope of the capabilities depends on the system; Checkup, however, is software-independent.

Source Solutions

Which systems does Audit work on?

Audit is offered for installed Odoo, Zoho and abas ERP systems. On Odoo, the live installation can be measured using read-only methods when the required access has been separately authorised and established; a consultant agrees the access arrangements with you. For Zoho and abas ERP, Audit is conducted without a direct live-system connection, using structured questionnaires, customer-provided documents and consultant evaluation.

Source Audit

We do not want to replace our current system; is this still useful?

Yes. For an installed Odoo, Zoho or abas ERP system, the live-system route of Assess is Audit: it evaluates the existing installation without changing it and produces the Validated Improvement Scope, which shows what to improve.

Source Assess · the live-system route

Does MindDX provide third-party software licences?

MindDX is a partner for Zoho, Odoo, abas, Pipedrive, Freshworks, ProcessMind and Prodaso: for these solutions it sells licences and provides implementation services. Customer-specific scope and roles are set out in the proposal, based on the validated scope. For other software, this depends on the software, the vendor’s commercial model and the scope of the work; it is set out in writing once the scope is clear. MindDX Platform, by contrast, is MindDX’s own product.

Source Solutions

Are third-party software products modules of MindDX Platform?

No. ERP, CRM and other third-party solutions are not Platform modules; the Platform governs their selection, their scope and the readiness for their implementation.

Source MindDX Platform

Pricing and buying

What can be bought?

The core transformation journey consists of three commercial products: Assess, Implement and Transform. In addition, Checkup can be bought on its own, and Process and Support on their own as annual subscriptions. Discover, Audit, Design and Train are delivered within the core journey.

Source How to buy

How much does Assess cost?

Assess has a fixed fee; it is not billed by the hour or by the day. The fee published for engagements in Türkiye is on the Assess page.

Source Assess

How is the price of Implement set?

A fixed price on the validated scope. The price rests on the scope validated in Assess; a figure written before the scope is validated would be a promise made for an unknown scope.

Source Implement

Is every MindDX engagement priced the same way?

No. Assess is a fixed-fee decision product. Implement is priced on the validated scope. Transform, Process and Support are offered as annual subscriptions; the scope and the commercial framework are agreed with a consultant.

Source How we work

Do you bill by the man-day or by the hour?

No. Assess has a fixed fee and Implement is priced on the validated scope; no hourly or daily rate is published.

Source How we work

Data and security

Where is our data held?

The MindDX Platform application database is hosted in the EU. As some service providers are located abroad, personal data may be transferred abroad in line with the conditions of Article 9 of the KVKK. The details are in the data protection notice.

Source Data protection notice

Who can see my documents?

Each document is seen only by the authorised customer and the assigned consultant; the session and the permissions are resolved on the server, not stated by the client.

Source Six governance axes

Does Audit make changes to our system?

No. Audit does not make changes to your system. On Odoo, live measurement is done with read-only methods when access has been separately authorised and established; on Zoho and abas ERP no direct live-system connection is used, and the evaluation is done with structured questionnaires, customer documents and consultant interviews.

Source Audit

AI and the human role

Does “agentic” mean fully autonomous?

No. Agents carry out the work; the decision and the responsibility stay with people. The one path that writes to your system follows the sequence of preview, written approval and transfer; Audit does not write to your system. We neither promise nor deliver a fully autonomous ERP implementation.

Source AI and human control

Does every output go through expert approval?

No. The level of control depends on the output type. Checkup and Audit reports go through consultant review and approval; on Design documents the consultant’s approval is stamped on the document; Train documents and Support Assistant answers do not go through consultant approval.

Source Assurance per product

Where can I see who approved something, and when?

When approval is given, it is recorded on the document with who and when. Outputs without an approval gate are marked separately in the assurance table.

Source Human governance and evidence

Do the AI agents make changes to my system on their own?

No. No change reaches your system without your approval: first a preview, then written approval. Every step is recorded, and steps that cannot be undone are stated before approval.

Source AI and human control

Which AI models are used?

Models from leading foundation-model providers. The choice of model, the parameters and the cost are under MindDX’s control; the models do not make decisions.

Source Five layers

How can I trust an output produced by AI?

Through three separations. What AI produces is kept apart from the decision itself: the model produces the draft, a person makes the decision. Approval is recorded: who approved it, and when, stays on the document. Writing to the system is a separate gate: a change is first presented as a preview and applied only after written approval.

Source AI and human controlNext step Human governance and evidence

Continuous transformation: Process and Support

What is Transform?

An annual continuous-transformation framework in which the live system is measured and improved within the agreed scope. Process and Support can be packaged together within it.

Source Transform

Can I buy Process without Transform?

Yes. Process can be bought on its own as an annual subscription; it can also be packaged with Support within Transform.

Source Transform and standalone use

Can I buy Support without Transform?

Yes. Support can be bought on its own as an annual subscription; it can also be packaged with Process within Transform.

Source Transform and standalone use

What does Process do?

It derives from system data how processes really run: cycle times, bottlenecks, rework loops. It is delivered with ProcessMind technology and run by a consultant.

Source ProcessNext step ProcessMind

What does Support offer?

The Support Assistant answers from the knowledge base of the product you bought; it does not open tickets, it redirects. These answers are not reviewed by a consultant; when the knowledge base cannot answer, it points to a support agreement.

Source Support

Partnership

Can I become a MindDX partner?

The MindDX Partner Program is in preparation. Independent consultants, solution ecosystem companies and technology providers can register their interest; every collaboration is defined through a conversation and a separate commercial agreement.

Source Partnership

Is your question not here?

Talk to a consultant; we will answer it for your own situation.