Transform · Continuous transformation
Go-live is not an ending but a new measurement point.
Transform is the continuation path for measuring and improving the live system. Within the agreed scope, process performance is measured and improvement opportunities are identified with evidence; where contracted, post-go-live support is provided.
Output
A process measured within the agreed scope · continuous improvement · support where contracted
Capability familyProcess and Support can continue together or separately; which applies depends on the situation. The same method repeats across different software and industries.
Process
Process measurement and continuous improvement. The real flow is examined with evidence; an improvement is assessed before it is implemented.
Support
Post-go-live support and assistance. Its scope and term are set by contract.
Transform’s scope and commercial terms are agreed with a consultant against the live system; no price is published for Transform.