FRESHCHAT
Customer wow starts with a chat

Serve up smiles on any channel with Freshchat—and upgrade to Freshdesk Omni for advanced ticketing, knowledge bases, and more: the all-in-one toolkit for five-star support.

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Trusted by 72,000+ businesses worldwide

Leave no customer undelighted

Complex customer issues with no simple solution? Freshdesk Omni helps you consolidate tools, control costs, cut confusion, and offer superlative support.

CHANNEL FREEDOM

Engage customers on the channel of their choice

Deliver a seamless experience for your customers across any channel, whether it’s self-serve or agent-assisted. Messaging, live chat, even email and voice – you name it, we’ve got it.

BOT-DRIVEN SUPPORT

Scale support with AI-driven bots on any channel

Customers seek quick and effortless self-service on the channels of their choice. Easily create and deploy AI-driven bot experiences across your website, native app, and messaging channels.

UNIFIED AGENT WORKSPACE

Equip agents to deliver personalization at scale

Give your agents the context they need to deliver personalized experiences. Make it easy for them to see details like past purchases and open issues, conversations from any channel, and more.

PROACTIVE CUSTOMER JOURNEYS

Help customers before they even know they need it

Proactively engage customers on web or messaging channels to stay ahead of potential issues. And turn any engagement with your company into a potential revenue-generating opportunity.

ADMIN AND ANALYTICS

Make informed decisions to help your business scale

Get insights into customer behavior and team performance. Understand your team productivity and bot effectiveness, and identify gaps to fix to scale even faster.

Freshdesk Omni

Have a nice chat—and then some

Great conversations are the heart of customer service, but there’s more you can do to unleash productivity. Our all-in-one solution lets you collaborate, manage tickets, and resolve complex issues easily.

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FRESHCHATCustomer wow starts with a chat