Licence or subscription, implementation, customisation, integration, data migration, training, infrastructure, support and version upgrades are the items of TCO.
How it affects your decision
Comparing quotes on licence fees alone makes the most incomplete quote look the most favourable. Calculating TCO for the same scope and the same period makes quotes genuinely comparable.
Where you will meet it
Related terms
What does this term mean in your project?
Talk to a consultant; let’s look at it together through your own processes.