During this period problems are solved quickly, training gaps are closed and the first period close is supported. At the end, the system is handed over to the normal support arrangement.
How it affects your decision
The duration, scope and exit criterion of hypercare should be written into the quote. Otherwise the needs that arise in the first weeks after go-live come back as additional cost.
Where you will meet it
Related terms
What does this term mean in your project?
Talk to a consultant; let’s look at it together through your own processes.